There are two ways to report using ARU's Report and Support tool.
Report anonymously
The first option to report is to 'Report anonymously'. This is 100% anonymous and ARU will have no record of who is making the report.
You will not be asked for any contact details.
ARU will not have a record of who has made the report or who the report is about.
No direct action can be taken as a result of your report unless you contact us via anonymous two-way messaging (see below).
Choosing this route means that, whilst no formal action will be taken, it helps the University to understand what is happening in our community.
Anonymous two-way messaging: You will be offered the opportunity to contact one of our advisors anonymously though our anonymous two-way messaging tool. This may be useful in future if you wish to ask questions, provide further detail about the incident, or decide to provide your contact details.
Report with your contact details
The second option to report is to 'Report with your contact details'. This route means you will be asked to provide your contact details, and an adviser will contact you to discuss your report further.
Your report will be reviewed by an advisor who will contact you within 5 working days of submitting your report.
Please be aware, submitting a report through the Report and Support portal does not automatically prompt an investigation through our disciplinary or grievance process. You will be raising awareness of the incident to one of our advisors who can then take you through the options available to you.
If you wish to report an emergency, you should always call 999 for emergency services.
You will be able to choose which email address the advisor contacts you by – if you choose a personal email, please be sure to check your spam folder.
Your advisor may ask some additional questions about the incident over email to make sure your incident is handled by the appropriate team. They will explain the next steps and the options available to you. They may offer an appointment to discuss the circumstances further and explore the best avenues of support.
Your advisor can also explain the process for making a formal complaint, if this is something you are considering.
If you submit a report but decide you do not want to proceed with a formal complaint, you are not under any obligation to do so. We would ask that you kindly reply to the initial email sent by the advisor to let them know your decision not to continue at this time. You can change your mind at any time.